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Returns & Refunds

Returns & Refunds

Noon By Noor wants to ensure your complete satisfaction. We will accept merchandise unworn, unused and undamaged for a refund when accompanied by the relevant original invoice and the original Noon By Noor packaging. Refunds may only be issued through the same payment method used by the client for the initial purchase.


Return Instructions

Please ensure to inform us of your intention to return the products within 14 days of the date of the delivery by emailing us your return or exchange request to returns@noonbynoor.com and by following the below shipment return instructions:

For a REFUND please email our customer service team your order number and the request for a refund on returns@noonbynoor.com

For an EXCHANGE please email our customer service team your order number and the requested size or exchange product on returns@noonbynoor.com

Pack the goods carefully using the original packaging. Please include the invoice in the parcel.

Our Customer service team will arrange directly the collection of your package and Aramex will be in touch accordingly. Returns will be accepted according to our conditions of Sale.

For further assistance, please email us on returns@noonbynoor.com

 

Important Information

All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition, please ensure to inform us of within 14 days of the date of the delivery by following the same return instructions mentioned above. 


Other Inquiries

For further assistance regarding your order or our website, please email us on customerservice@noonbynoor.com

Our customer service representatives will be in touch with you within 48 hours during working hours Sunday to Thursday from 9am to 5pm local time (GMT+3).