Returns & Refunds
Returns and Exchanges Policy
We want you to be completely happy with your orders. No refunds but we offer store credit if you are unhappy with your purchase. Items should be returned new, unused, and with all Noon By Noor tags still attached. Returns that are damaged, soiled or altered will not be accepted and will be sent back to the customer.
A customer will be given store credit only for the price of the item returned excluding any taxes, duties or shipping paid.
Store credit expires in 6 months from the day of purchase.
Please email email@example.com if any of your purchases have been delivered without Noon By Noor tags.
Making a return or exchange is easy using our free collection service. Just make sure you request your Return Merchandise Authorization (RMA) number within 7 days of receiving your order by sending an email to firstname.lastname@example.org and return the items within 14 days of receiving your RMA number.
Receiving your RMA number
Email email@example.com your order number, item to be returned or exchanged and the reason for returning/exchanging.
Returning/Exchanging your purchase
Fill out the Return Tag with the requested information. (You should have received an return tag inside your package)
Bahrain: Book a collection with Aramex. Make sure to include the return tag with your package. You will be notified by email once your package has been received.
Other countries: Book a collection with Fedex. Make sure to include the return tag with your package. You will be notified by email once your package has been received.
Exchanges are available based on stock availability. Shipping is free on the replacement item but does not cover taxes and duties.
All items are quality controlled and checked for any faults before they are dispatched to customers.
Should you receive an item that is not in perfect condition please contact us immediately at firstname.lastname@example.org
Items should be returned in their original packaging to ensure they are adequately protected in transit.
Contact us if you have a question about any aspect of your order or our website, our customer service representatives are available to help you via email or live chat during our working hours Sunday to Thursday from 9am to 5pm local time.