Shipping

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Log in to your noonbynoor.com account and click on Track your order.

Shipping Information

Destination and Delivery Time

Bahrain: Next day delivery
GCC: Next day delivery
Europe: 3-5 day delivery
Asia: 4-5 day delivery
USA: 3-5 day delivery

Insurance:

All Noon By Noor items are insured.

Taxes and Duties:

Noon By Noor is not responsible for any taxes or duties. Customers are to pay any taxes and duties upon the arrival of their package to the destination country.

Packaging Options:

All orders are shipped in our signature Noon By Noor packaging.

Signature packaging:

Your order will be delivered in our signature grey box wrapped with our white ribbon.

Gift packaging:

Your order will arrive in our signature Noon By Noor package along with a Noon By Noor bag and an empty gift card to add your message to. 

Gift packaging is available for an additional fee of $45.

Important Information:

All items are quality controlled and checked for any faults before they are dispatched to customers.

Should you receive an item that is not in perfect condition please contact us immediately at customerservice@noonbynoor.com

Items should be returned in their original packaging to ensure they are adequately protected in transit.

Order Inquiries

Contact us if you have a question about any aspect of your order or our website, our customer service representatives are available to help you via email or live chat during our working hours Sunday to Thursday from 9am to 5pm local time.


Returns & Refunds

Noon By Noor wants to ensure your complete satisfaction. We will accept merchandise unworn, unused and undamaged for a refund when accompanied by the relevant original invoice and the original Noon By Noor packaging. Refunds may only be issued through the same payment method used by the client for the initial purchase.

Return Instructions

Please ensure to inform us of your intention to return the products within 14 days of the date of the delivery by emailing us your return or exchange request to returns@noonbynoor.com and by following the below shipment return instructions:

For a REFUND please email our customer service team your order number and the request for a refund on returns@noonbynoor.com

For an EXCHANGE please email our customer service team your order number and the requested size or exchange product on returns@noonbynoor.com

Pack the goods carefully using the original packaging. Please include the invoice in the parcel.

Our Customer service team will arrange directly the collection of your package and Aramex will be in touch accordingly. Returns will be accepted according to our conditions of Sale.

For further assistance, please email us on returns@noonbynoor.com

 

Important Information

All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition, please ensure to inform us of within 14 days of the date of the delivery by following the same return instructions mentioned above. 


Other Inquiries

For further assistance regarding your order or our website, please email us on customerservice@noonbynoor.com

Our customer service representatives will be in touch with you within 48 hours during working hours Sunday to Thursday from 9am to 5pm local time (GMT+3).